1) Question: What is sellguru.org?
Answer: sellguru.org (Previously sellguru.org) is the leading Business to Consumer e-commerce site. It is an online retail that enables anyone from anywhere in Bangladesh and from around the world to purchase different items/products through online.
2) Question: Why my card payment is failing?
Answer: You’re Card payment fails because of the reasons below –
3) Question: Do I need to sign up before buying any Offer/Product?
Answer: Yes. To buy any offer you do need to register onto our site. For registering you are required to share some of your basic information such as name, contact number, address ,etc
4) Question: Question: How do I create an sellguru.org account?
Answer: To create an www.sellguru.org account,
5) Question: What type of products do you sell online?
Answer: sellguru.org offers a range of products starting from t-shirts, electronics, books, shoes, apparels, kitchen appliances to toys, food items, travel packages, jewelry, accessories and many more.
6) Question: Am I billed as soon as I join sellguru.org?
Answer: NO. You are only billed when you place an order online to purchase any item from our site.
7) Question: Is my info safe?
Answer: YES. We strictly maintain our customer confidentiality policy and DO NOT at any circumstance share personal information with any other third party.
8) Question: Why should I subscribe to sellguru.org newsletter?
Answer: sellguru.org frequently comes up with exclusive bonus and discount offers exclusively for www.sellguru.org members. Through subscription to our newsletter, you shall get regular updates on our latest offers and discounts on a range of packages.
9) Question: How do I login using sellguru.org account?
10) Question: How do I log in using Facebook?
Answer: To sign in using Facebook,
11) Question: How do I change the email address on my account?
Answer: To change email address on your sellguru.org account,,
12) ) Question: What if I forget my password/login id?
Answer: If you have forgotten your password,
13) Question: I'm a wholesaler/retailer – can I buy from you in bulk?
14) Question: I want to make a purchase on sellguru.org, how do I do it?
15) Question: What are the payment options at sellguru.org?
Answer: To purchase online, you can use your debit card, credit card, bKash or even pay cash when you receive delivery. You can also visit our showroom to pick up your order and make your payment during then.
16) Question: Is using credit/debit cards safe on sellguru.org?
Answer: YES. We are a Government approved site and are among the leading e-commerce web portals in this country. We maintain a strict customer confidentiality policy. We guarantee 100% safety over using your credit and debit cards. We divert a customer’s payment request to online banking system. It’s as safe as when you charge your card to any card payment machine.
17) Question: How will I receive my money for the products which I have returned or cancelled?
Answer: You will be refunded BUT only for the products which are REFUNDABLE (check conditions during purchase). If you want to be refunded, please notify our customer care at firstname.lastname@example.org within 3 days since receiving delivery.
18) Question: Are there any hidden costs apart from the product price and shipping charges?
Answer: No. You will only need to pay the price of the product and delivery charge if you want to get home delivery for your order.
19) Question: Does www.sellguru.org deliver outside Dhaka?
Answer: There are currently no outlets of sellguru.org apart from Dhaka. However due to public demand, we are working on establishing outlets over Chittagong and Sylet in near future. Although, we deliver products anywhere in Bangladesh through our effective delivery team
20) Question: Can I suggest deals that I am interested in?
Answer: Yes. You can mail us your suggestions at email@example.com.
21) Question: Can I buy a product/offer as a gift for someone else?
Answer: Yes. You can purchase any product/offer to gift someone. All you need to do is order online, make the transaction, provide address where you want the gift to be delivered (click on Buy for a Friend on the checkout page); our delivery team will deliver your order on that given address on your behalf.
22) Question: I’ve read the product description but still have a few questions. Who can I contact?
Answer: You can place your query at firstname.lastname@example.org or contact our customer care department at +880 18255 81451 (7 days a week (09:00 AM - 12:00 AM))
23) Question: How can I feature my business on sellguru.org?
Answer: To feature your business on sellguru.org please visit sellguru.org and find feature business (www.sellguru.org/feature-your-business) and provide your information. You can also send a message outlining your proposal to our Facebook fanpage or email us at email@example.com
24) Question: I don't have a credit/debit card. Can I still buy from sellguru.org?
Answer: YES. You can use bKash/ DBBL mobile banking for your payment or pay Cash on Delivery incase you don’t have a debit or credit card.
25) Question: My card was declined. How do I resolve this?
Answer: Please contact your bank and check if your card is enabled for online transaction or availability of funds in your account,. If you are still facing problems contact our customer care at +880 18255 81451 for assistance.
26) Question: How to use the TK. 300 coupon which I got after purchasing above TK. 2000?
Answer: You can use the coupon code while you checkout but this coupon will only work if these conditions are met: