Frequently Asked Questions (FAQ)

1) Question: What is

Answer: (Previously is the leading Business to Consumer e-commerce site. It is an online retail that enables anyone from anywhere in Bangladesh and from around the world to purchase different items/products through online.

2) Question: Why my card payment is failing?

Answer:  You’re Card payment fails because of the reasons below –

  • You have entered your ATM Pin ( Asked for I-pin from your Bank, not all bank need I-pin)
  • Your card is not online activated
  • Your Bank does not support online Transaction.
  • 2 Factor Authentication may be a reason please ask your bank 


3) Question: Do I need to sign up before buying any Offer/Product?

Answer: Yes. To buy any offer you do need to register onto our site. For registering you are required to share some of your basic information such as name, contact number, address ,etc

4) Question: Question: How do I create an account?

Answer:  To create an account,

  • Visit
  • Click on the Register tab.
  • Fill the required blank fields mentioning your email address, phone number and a password according to your convenience.
  • Lastly click on “Submit” button and be a registered member


5) Question: What type of products do you sell online?

Answer: offers a range of products starting from t-shirts, electronics, books, shoes, apparels, kitchen appliances to toys, food items, travel packages, jewelry, accessories and many more.

6) Question: Am I billed as soon as I join

Answer: NO. You are only billed when you place an order online to purchase any item from our site.

7) Question: Is my info safe?

Answer: YES. We strictly maintain our customer confidentiality policy and DO NOT at any circumstance share personal information with any other third party.

8) Question: Why should I subscribe to newsletter?

Answer: frequently comes up with exclusive bonus and discount offers exclusively for members. Through subscription to our newsletter, you shall get regular updates on our latest offers and discounts on a range of packages.

9) Question: How do I login using account?


  • To sign in, visit
  • Click on the SIGN IN button.
  • Provide your email address and password
  • Finally click LOGIN and sign in to your account.
  • You can also LOGIN using your Facebook account.


10) Question: How do I log in using Facebook?

Answer:  To sign in using Facebook,

  • First login to your Facebook account.
  • Visit and click on SIGN IN using Facebook button.
  • Allow access to your Facebook information
  • You will be automatically redirected to site.


11) Question: How do I change the email address on my account?

Answer:  To change email address on your account,,

  • Visit
  • SIGN IN by using your email address and password.
  • After you have logged in, you will see "EDIT" under Account information on your Dashboard.
  • Click on edit and fill up the field with your new email address


12) ) Question: What if I forget my password/login id?

Answer:  If you have forgotten your password,

  • Visit
  • Click on Sign In button.
  • You will be redirected to a page where there will be an option stating “ LOST MY PASSWORD”. Click on that button to be directed on a new page.
  • You will be required to fill up a field mentioning your email address which was used during registration at
  • After you have provided your email address, click on” Send me reset password instruction”.
  • Check your email inbox for notification on new password.

13) Question: I'm a wholesaler/retailer – can I buy from you in bulk?

14) Question: I want to make a purchase on, how do I do it?


  • First you need to register here:
  • Then visit the page where your desired product/s are displayed.
  • Click on your desired product. You shall now see a new page consisting all the product details. Fill up the quantity field and size (if applicable)
  • Now click on "Add to Cart". If you want to continue shopping click “Continue Shopping” or if you want to checkout “View Cart and Checkout”.
  • While proceeding to checkout there will be payment options available from which you can choose one according to your convenience (bKash, cash on delivery, master/visa). You will also have to provide your shipping address (location where you want to get the delivery).
  • Finally click on “Place Order” and Checkout.


15) Question: What are the payment options at

Answer:  To purchase online, you can use your debit card, credit card, bKash or even pay cash when you receive delivery. You can also visit our showroom to pick up your order and make your payment during then.


16) Question: Is using credit/debit cards safe on

Answer: YES. We are a Government approved site and are among the leading e-commerce web portals in this country. We maintain a strict customer confidentiality policy.  We guarantee 100% safety over using your credit and debit cards. We divert a customer’s payment request to online banking system. It’s as safe as when you charge your card to any card payment machine.

17) Question: How will I receive my money for the products which I have returned or cancelled?

Answer: You will be refunded BUT only for the products which are REFUNDABLE (check conditions during purchase). If you want to be refunded, please notify our customer care at within 3 days since receiving delivery.

18) Question: Are there any hidden costs apart from the product price and shipping charges?

Answer: No. You will only need to pay the price of the product and delivery charge if you want to get home delivery for your order.

19) Question: Does deliver outside Dhaka?

Answer: There are currently no outlets of apart from Dhaka. However due to public demand, we are working on establishing outlets over Chittagong and Sylet in near future. Although, we deliver products anywhere in Bangladesh through our effective delivery team

20) Question: Can I suggest deals that I am interested in?

Answer: Yes. You can mail us your suggestions at

21) Question: Can I buy a product/offer as a gift for someone else?

Answer: Yes. You can purchase any product/offer to gift someone. All you need to do is order online, make the transaction, provide address where you want the gift to be delivered (click on Buy for a Friend on the checkout page); our delivery team will deliver your order on that given address on your behalf.

22) Question: I’ve read the product description but still have a few questions. Who can I contact?

Answer: You can place your query at or contact our customer care department at  +880 18255 81451 (7 days a week (09:00 AM - 12:00 AM))

23) Question: How can I feature my business on

Answer: To feature your business on please visit and find feature business ( and provide your information. You can also send a message outlining your proposal to our Facebook fanpage or email us at

24) Question: I don't have a credit/debit card. Can I still buy from

Answer: YES. You can use bKash/ DBBL mobile banking for your payment or pay Cash on Delivery incase you don’t have a debit or credit card.


25) Question: My card was declined. How do I resolve this?

Answer: Please contact your bank and check if your card is enabled for online transaction or  availability of funds in your account,. If you are still facing problems contact our customer care at +880 18255 81451 for assistance.

26) Question: How to use the TK. 300 coupon which I got after purchasing above TK. 2000?

Answer: You can use the coupon code while you checkout but this coupon will only work if these conditions are met:

  • If only your purchase value is equal or above TK. 2000.
  • ‎This coupon is not applicable in Electronic and Gadget category.
  • This coupon is not applicable in SELLGURU Global.
  • Some brands may not support this coupon which will be immediately shown while applying this coupon.